Shipping Policy
Shipping Policy
Effective Date: 14 September 2025
At ZANRAI Global , we are committed to providing a seamless and reliable shipping experience worldwide. Please review the details below to understand how orders are processed, shipped, and delivered.
Shipping Destinations
We proudly offer worldwide shipping . Delivery times and costs may vary depending on your location.
Processing Times
- Orders are processed within 1–3 business days after payment confirmation.
- During peak periods (new releases, promotions, holidays), processing may extend to 5 business days.
Delivery Times
- Europe: Estimated delivery within 5–10 business days.
- North America: Estimated delivery within 7–15 business days.
- Asia and Oceania: Estimated delivery within 7–15 business days.
- Rest of World: Estimated delivery within 10–20 business days, depending on carrier availability.
Shipping Costs
- Shipping costs depend on your region and will be automatically calculated at checkout.
Order Tracking
All orders include a tracking number provided via email once dispatched. Please allow up to 48 hours for tracking information to update.
Multiple Shipments
Orders with multiple items may ship in separate parcels depending on stock availability and warehouse location. Customers will receive separate tracking details for each shipment.
Customs, Duties and Taxes
- Customs duties, import taxes, or local handling fees may apply depending on your country.
- These charges are not included in product prices or shipping fees and remain the responsibility of the customer.
Delivery Delays
Estimated delivery timelines may be affected by factors outside of our control, including:
- Customs clearance procedures ,
- Local carrier delays ,
- Strikes or public holidays ,
- Severe weather conditions ,
Contact Us
For questions about shipping or the status of your order, please contact our support team at: kromglobal@gmail.com We aim to respond within 24–48 business hours.
